Customer Retention & Solutions Advisor

Guardian Protection; Warrendale (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

On-site gym

Job summary

Guardian Protection is seeking a customer- focused retention specialist to engage with at-risk customers, tailor solutions, and convert opportunities into sales. You will promote system upgrades, additional equipment, and enhanced services while ensuring satisfaction and loyalty.

The role emphasizes consultative selling, strong communication, and the ability to manage multiple tasks in a fast-paced environment. On-site work at our Warrendale location with comprehensive benefits.

Qualifications

• Strong customer retention, problem-solving, negotiation and consultative sales skills.
• Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales.
• Strong customer service orientation with excellent verbal and written communication skills.
• Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
• Knowledge of consultative sales techniques and the ability to meet sales and retention goals.
• At least one year of experience in customer service, retention, inside sales, or a related role is preferred.

Responsibilities

• Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
• Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services for existing customers.
• Recommend and sell solutions that align with customer needs and company offerings.
• Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
• Reaffirm the value of Guardian services through consultative sales conversations that support retention and revenue growth.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers in relocating their Guardian services with ease and professionalism.
• Proactively reach out to customers to strengthen relationships and improve retention.

Skills

Customer retention

Problem-solving

Negotiation

Consultative sales

Communication skills

Multi-tasking

Self-motivated

Job description

Guardian Protection is seeking a customer- focused retention specialist to engage with at-risk customers, tailor solutions, and convert opportunities into sales. You will promote system upgrades, additional equipment, and enhanced services while ensuring satisfaction and loyalty.

The role emphasizes consultative selling, strong communication, and the ability to manage multiple tasks in a fast-paced environment. On-site work at our Warrendale location with comprehensive benefits.