Customer Retention & Solutions Specialist

Guardian Protection Services, Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

Guardian Protection Services, Inc. seeks professionals to engage with customers considering cancellation, retaining accounts through tailored solutions and consultative conversations.

You will identify opportunities to sell system upgrades, equipment, and enhanced services, while aligning recommendations with customer needs and Guardian offerings. Exceptional communication and problem-solving drive success.

Qualifications

• Strong customer retention, problem-solving, negotiation and consultative sales skills.
• Ability to uncover customer needs, recommend relevant solutions, and convert opportunities into sales.
• Excellent verbal and written communication; able to manage multiple tasks in a fast-paced environment.
• At least one year of experience in customer service, retention, inside sales, or related role preferred.

Responsibilities

• Engage with customers considering cancellation to retain accounts.
• Identify and convert opportunities to sell system upgrades, additional equipment and enhanced services.
• Recommend solutions aligned with customer needs and company offerings.
• Present compelling offers through consultative sales conversations.
• Resolve customer issues and follow up to ensure satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers relocating Guardian services with ease and professionalism.
• Proactively reach out to strengthen relationships and improve retention.

Skills

Customer retention

Problem-solving

Negotiation

Consultative sales

Communication skills

Inside sales

Job description

Guardian Protection Services, Inc. seeks professionals to engage with customers considering cancellation, retaining accounts through tailored solutions and consultative conversations.

You will identify opportunities to sell system upgrades, equipment, and enhanced services, while aligning recommendations with customer needs and Guardian offerings. Exceptional communication and problem-solving drive success.