Customer Retention Specialist

Cinch Home Services, Inc.; United States; Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Cinch Home Services, Inc. seeks a results-driven sales agent to handle inbound and outbound calls, enrolling customers and recommending solutions that fit their needs. You will apply consultative selling, capture data accurately, and maintain strong call control.

You must excel in a fast-paced environment, overcome objections with professional communication, and collaborate with management on retention strategies. High energy, customer service focus, and a HS diploma are required.

Qualificações

• Minimum two (2)+ years’ experience in consultative sales environment.
• High energy with a proven record in a sales incentive based structure.
• Problem solver with analytical and advanced negotiation skills.
• Excellent verbal and written communications, customer service and organizational skills.
• Ability to perform in a fast paced environment.
• High school diploma or equivalent; college degree a plus.

Responsabilidades

• Identify sales/retention opportunities using consultative sales and customer service skills.
• Overcome objections to sell products and services.
• Handle inquiries regarding account status and follow-up.
• Capture information and enter data accurately into the system.
• Develop rapport with customers and maintain call control.
• Demonstrate strong product/technical knowledge.
• Identify customer needs quickly and make appropriate decisions.
• Maintain professionalism in all interactions.
• Suggest retention strategies and report findings to management.
• Perform other duties as assigned.

Conhecimentos

Consultative selling

Negotiation

Customer service

Communication

Formação académica

High school diploma

Descrição da oferta de emprego

This position will serve as a sales agent for inbound/outbound Sales and Retention calls, providing customers support and solutions. Perform customer enrollments/sales by determining the customers’ needs and offering appropriate solution/product recommendations. Additional duties would include: data entry, enrollment verification, client interaction and miscellaneous administration. Special projects as assigned.

Summary of Responsibilities:

• Utilize consultative negotiation/sales and customer service skills to identify sales/retention opportunities of new and existing customers
• Overcome customer objections with the purpose of selling products and services
• Handle customer and/or client inquiries regarding account status and follow‑up of same
• Capture information and enter data into the computer system in a timely and accurate manner
• Ability to develop a strong rapport with the customer and maintain call control
• Demonstrate strong product/technical knowledge
• Ability to quickly identify customer needs and make appropriate decisions
• Demonstrate a high level of professionalism
• Flexibility to troubleshoot potential challenges with new and existing campaigns and advise management of such
• Recommend new courses of action regarding rebuttals, retention techniques, etc. to management
• Other duties as assigned

Experience/Other Requirements

• Minimum two (2)+ years’ experience in consultative heavy sales environment
• High energy with a proven track record in a sales incentive based structure
• Problem solver, analytical and advanced negotiations skills
• Excellent verbal/written communications skills
• Excellent customer service and organizational skills
• Ability to perform in a fast pace environment

Education:

• High school diploma or equivalent, college degree a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.