Customer Retention & Service Specialist

Palisade Pest; Bentonville (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Holidays

Paid Time Off

Job summary

Palisade Pest Control in Bentonville, AR is seeking a Customer Service Representative to be the face of our service-driven team. You will handle inquiries, support billing, and coordinate scheduling for termite and pest control services.

Ideal candidates have a High School Diploma or GED and proven customer service experience, with strong problem-solving, multitasking, and tech-savviness across Mac, Google, Outlook, Office Suite, and CRM systems. We offer hourly pay, bonuses, and benefits.

Qualifications

• High School Diploma or GED required.
• Proven success in delivering top-tier customer service.
• Strong problem-solving and multitasking abilities in fast-paced environments.

Responsibilities

• Deliver outstanding customer service and address customer needs.
• Communicate clearly with customers by phone and email.
• Develop strategies to minimize issues related to service and billing.
• Resolve customer concerns to create mutually beneficial outcomes.
• Schedule termite and pest control services.
• Process payments and maintain customer accounts.
• Coordinate with field technicians to ensure seamless service delivery.

Skills

Detail-oriented

Problem-solving

Multitasking

Education

High School Diploma or GED

Tools

Mac

Google

Outlook

Office Suite

CRM software

Accounts receivable

Billing systems

Job description

Palisade Pest Control in Bentonville, AR is seeking a Customer Service Representative to be the face of our service-driven team. You will handle inquiries, support billing, and coordinate scheduling for termite and pest control services.

Ideal candidates have a High School Diploma or GED and proven customer service experience, with strong problem-solving, multitasking, and tech-savviness across Mac, Google, Outlook, Office Suite, and CRM systems. We offer hourly pay, bonuses, and benefits.