CSR - Retention Specialist

Palisade Pest; Bentonville (AR); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Paid Holidays

Paid Time Off

Zusammenfassung

Palisade Pest Control in Bentonville, AR is seeking a Customer Service Representative to be the face of our service-driven team. You will handle inquiries, support billing, and coordinate scheduling for termite and pest control services.

Ideal candidates have a High School Diploma or GED and proven customer service experience, with strong problem-solving, multitasking, and tech-savviness across Mac, Google, Outlook, Office Suite, and CRM systems. We offer hourly pay, bonuses, and benefits.

Qualifikationen

• High School Diploma or GED required.
• Proven success in delivering top-tier customer service.
• Strong problem-solving and multitasking abilities in fast-paced environments.

Aufgaben

• Deliver outstanding customer service and address customer needs.
• Communicate clearly with customers by phone and email.
• Develop strategies to minimize issues related to service and billing.
• Resolve customer concerns to create mutually beneficial outcomes.
• Schedule termite and pest control services.
• Process payments and maintain customer accounts.
• Coordinate with field technicians to ensure seamless service delivery.

Kenntnisse

Detail-oriented

Problem-solving

Multitasking

Ausbildung

High School Diploma or GED

Tools

Mac

Google

Outlook

Office Suite

CRM software

Accounts receivable

Billing systems

Jobbeschreibung

Become a part of the PALISADE Family!

Bentonville, AR

Company Overview:

At Palisade Pest Control, we’re more than just a pest control company; we’re a team committed to excellence in customer service. Founded in 2021, we’ve quickly grown from our first office in Rogers, Arkansas, to multiple locations across Arkansas, Missouri, and Oklahoma. Our success stems from our unwavering dedication to our core values: Professionalism, Service, Integrity, and Excellence. We believe in going beyond expectations, delivering exceptional service to our customers, vendors, and everyone we interact with.

Why You Should Join Us:

We’re not just looking for an employee; we’re searching for a passionate individual ready to contribute to our mission of growth and success. At Palisade, we foster a culture of continuous improvement where every day is an opportunity to achieve new heights. We value proactive problem-solvers who thrive in a dynamic environment and are eager to give 110% every day.

What You’ll Do:

As a Customer Service Representative at Palisade, you’ll be the face of our commitment to service excellence. Your day-to-day responsibilities will include:

• Delivering Exceptional Service: Retain customers by providing outstanding support and addressing their needs with care and efficiency.
• Effective Communication: Maintain clear, concise, and professional communication with customers via phone and email.
• Proactive Problem-Solving: Develop strategies to minimize customer issues, particularly those related to service and billing.
• Issue Resolution: Listen to customer concerns and work to create mutually beneficial outcomes.
• Scheduling and Coordination: Manage the scheduling of termite and pest control services.
• Account Management: Process payments accurately and maintain customer accounts with precision.
• Field Support: Liaise with our technicians to ensure seamless service delivery.

What We’re Looking For:

• Education: High School Diploma or GED.
• Experience: Proven success in delivering top-tier customer service and resolving customer issues.
• Skills: A detail-oriented self-starter with excellent problem-solving abilities and the capacity to multitask in a fast-paced environment.
• Tech-Savvy: Proficiency with Mac, Google, Outlook, Email, Office Suite, and experience with accounts receivable, billing systems, and CRM software.
• Legal Requirements: Must be a U.S. Citizen or authorized to work in the U.S. and able to pass a background check and drug screen.

Work Hours: Full-Time, M-F, Saturdays, as needed
Compensation: Hourly, Bonuses
Benefits Package: Medical, Dental, Vision, Paid Holidays, Paid Time Off

About Palisade Pest Control:

Since our inception in 2021, Palisade Pest Control has become a leader in the industry, providing top-tier termite and pest control services to both residential and commercial customers. Our services extend beyond basic pest control, including specialty services for fleas, ticks, and mosquitoes. With a team of dedicated professionals, we’re on a mission to expand our reach and continue serving our communities with the highest standards of excellence.

At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with.