Customer Retention & Renewal Specialist — Growth & Impact

CHAD JACOBSON - State Farm Agent; Montoursville (Lycoming County); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Opportunity for advancement

Training & development

401(k) matching

Descrizione del lavoro

CHAD JACOBSON - State Farm Agent in Montoursville, PA is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

The position offers opportunities to advance, with training and development, and 401(k) matching. You’ll work with a team dedicated to providing reliable service and support to the community.

Competenze

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conoscenze

Interpersonal skills

Communication skills

Customer service

Account management

Insurance licensing

Descrizione del lavoro

CHAD JACOBSON - State Farm Agent in Montoursville, PA is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This role focuses on outreach, policy renewals, and relationship maintenance.

The position offers opportunities to advance, with training and development, and 401(k) matching. You’ll work with a team dedicated to providing reliable service and support to the community.