Customer Loyalty & Retention Specialist

John Karluk - State Farm Agent; City of Binghamton (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Profit sharing

Training & development

Job summary

John Karluk - State Farm Agent is seeking a Customer Retention Specialist to strengthen ongoing customer relationships, support policy renewals, and drive office growth at the Binghamton location.

You will engage with existing clients, review accounts, and identify opportunities to improve satisfaction and retention while maintaining detailed records and collaborating with the team to hit outreach goals.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Active listening

Attention to detail

Customer service

Account management

Job description

John Karluk - State Farm Agent is seeking a Customer Retention Specialist to strengthen ongoing customer relationships, support policy renewals, and drive office growth at the Binghamton location.

You will engage with existing clients, review accounts, and identify opportunities to improve satisfaction and retention while maintaining detailed records and collaborating with the team to hit outreach goals.