Customer Retention Specialist - State Farm Agent Team Member

Maks Andronenkov - State Farm Agent; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Maks Andronenkov State Farm Insurance is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. The role focuses on outreach, policy renewals, and maintaining lasting customer connections.

You will engage with clients to review coverage options, update accounts, and identify opportunities to improve satisfaction. A calm, service-focused mindset and prior State Farm experience are highly valued.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must have previous State Farm Agency Experience.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication

Detail-oriented

State Farm experience

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Retention Specialist at Maks Andronenkov State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 7742 W Higgins Rd Chicago, IL 60631

At Maks's State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Must have previous State Farm Agency Experience