Remote Billing & Customer Care Specialist

Mark Leal - State Farm Agent; Arlington (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Paid time off

Opportunity for advancement

Job summary

Mark Leal - State Farm Agent is seeking a Billing Specialist to join the team remotely in Arlington, TX. The role focuses on contacting customers about past-due payments, answering billing inquiries, and guiding customers through payment options while maintaining accurate records.

The ideal candidate demonstrates strong communication skills, organization, and professionalism in sensitive financial conversations, with experience in billing or insurance services preferred.

Qualifications

• Experience handling outbound billing or collections is preferred.
• Strong communication during sensitive financial conversations.
• Ability to explain billing statements and payment options clearly.
• Demonstrated attention to detail and organization.

Responsibilities

• Make outbound calls regarding past-due payments and balances.
• Answer inbound customer billing calls.
• Explain statements, schedules, balances, and activity.
• Process payments and document interactions accurately.

Skills

Outbound calls

Customer service

Clear communication

Problem solving

Organization

Job description

Mark Leal - State Farm Agent is seeking a Billing Specialist to join the team remotely in Arlington, TX. The role focuses on contacting customers about past-due payments, answering billing inquiries, and guiding customers through payment options while maintaining accurate records.

The ideal candidate demonstrates strong communication skills, organization, and professionalism in sensitive financial conversations, with experience in billing or insurance services preferred.