Customer Retention & Growth Specialist (Flexible Schedule)

Shannon Fortune; Fairbanks (AK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Shannon Fortune - State Farm Agent in Fairbanks, AK seeks a Customer Retention Specialist to nurture client relationships, handle renewals, and support office growth. You will engage with customers to review coverage options and maintain accurate records.

This role emphasizes outreach, service excellence, and timely follow-ups. You bring strong communication and problem-solving abilities, a customer-first mindset, and the ability to obtain state insurance licenses, collaborating with the team to

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Active listening

Attention to detail

Customer service experience

Job description

Shannon Fortune - State Farm Agent in Fairbanks, AK seeks a Customer Retention Specialist to nurture client relationships, handle renewals, and support office growth. You will engage with customers to review coverage options and maintain accurate records.

This role emphasizes outreach, service excellence, and timely follow-ups. You bring strong communication and problem-solving abilities, a customer-first mindset, and the ability to obtain state insurance licenses, collaborating with the team to