Customer Retention & Engagement Specialist

State Farm; Edmond (OK); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Opportunity for advancement

Paid time off

401(k) matching

Company parties

Zusammenfassung

Thomas Webber - State Farm Agent in Edmond, OK is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth. This role focuses on outreach, policy renewals, and relationship maintenance within a local community.

You’ll engage with existing customers to review coverage, suggest updates, and document interactions, while collaborating with team members to meet retention goals and provide exceptional service during every contact.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Communication skills

Attention to detail

Customer service experience

Insurance licensing readiness

Jobbeschreibung

Thomas Webber - State Farm Agent in Edmond, OK is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth. This role focuses on outreach, policy renewals, and relationship maintenance within a local community.

You’ll engage with existing customers to review coverage, suggest updates, and document interactions, while collaborating with team members to meet retention goals and provide exceptional service during every contact.