Customer Renewal & Relationships Specialist

Michael Day - State Farm Agent; Chickasha (OK); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Competitive salary

Job summary

Michael Day - State Farm Agent in Chickasha, OK is seeking a Customer Retention Specialist to support ongoing relationships, with a focus on renewals and account growth. You will engage with existing customers and coordinate with the team to meet retention goals.

The role requires excellent communication, problem-solving abilities, and a customer-first mindset, with opportunities to advance and grow within the office.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Team collaboration

Job description

Michael Day - State Farm Agent in Chickasha, OK is seeking a Customer Retention Specialist to support ongoing relationships, with a focus on renewals and account growth. You will engage with existing customers and coordinate with the team to meet retention goals.

The role requires excellent communication, problem-solving abilities, and a customer-first mindset, with opportunities to advance and grow within the office.