Insurance Front Desk & Customer Experience Associate

Thomas Webber - State Farm Agent; Edmond (OK); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

401(k) matching

Job summary

Thomas Webber - State Farm Agent in Edmond, OK is seeking a friendly receptionist to join our team. This role focuses on delivering outstanding customer service, greeting clients, and supporting daily office operations with a positive, professional demeanor.

You will handle appointment scheduling, manage inquiries, maintain accurate customer records, identify opportunities to offer insurance options, and assist the team with a variety of administrative projects.

Qualifications

• Experience in receptionist or customer service.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Willingness to engage in sales conversations.
• Basic computer skills including MS Office and CRM.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospects and customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Interpersonal skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Thomas Webber - State Farm Agent in Edmond, OK is seeking a friendly receptionist to join our team. This role focuses on delivering outstanding customer service, greeting clients, and supporting daily office operations with a positive, professional demeanor.

You will handle appointment scheduling, manage inquiries, maintain accurate customer records, identify opportunities to offer insurance options, and assist the team with a variety of administrative projects.