Customer Retention Associate

Arona Home Essentials; Jefferson City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off including vacation days,

Ongoing training and development - we

Job summary

Arona Home Essentials in Missouri is seeking a Customer Retention Associate to support the Customer Accounts Department with lease renewals, collect revenues, and help protect company assets.

You will contact customers by phone and in the field, assist with merchandise returns, maintain the customer database, and participate in field work up to 5–25 hours per week. The role emphasizes strong communication and reliability.

Qualifications

• Excellent communication and interpersonal skills.
• Willingness to lift, load and maneuver up to 300 pounds with proper safety.
• Must be 18+ years old and have a valid driver’s license; DOT/medical requirements where applicable.

Responsibilities

• Assist Customer Accounts Department with lease renewals.
• Counsel customers on benefits of timely lease payments.
• Collect revenues and protect company assets.
• Contact customers who have not paid leases by phone and field visits.
• Maintain and update the customer database.
• Assist with merchandise returns and deliveries (5–25 hours/week).
• Clean and certify returned merchandise in QA center.
• Assist in the field when necessary.

Skills

Good communication

Interpersonal skills

Bi-lingual

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry.We are built on a foundation of excellence, customer focus,quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
• Maintain professional appearance.
• Must be 18 years of age or older.
• Good driving skills with the ability to legally drive the company truck.
• Bi-lingual is a PLUS!

Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer RetentionAssociates must pass a drug screen and criminal background investigation before beginning employment.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer