Customer Retention Associate

Arona Home Essentials; Owensboro (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Bonuses & commissions

Five-day work week

Life Insurance

Disability Insurance

Medical & Dental

401(k) match

Job summary

Arona Home Essentials in Owensboro, KY is hiring a Customer Retention Associate to support the Customer Accounts Department with lease renewals, collections, and customer service. You will contact customers by phone and through field visits, maintain the customer database, and assist with merchandise returns.

Benefits include paid time off, ongoing training, monthly bonuses and commissions, five-day work week, life and disability insurance, medical/dental/vision, short-term disability, and a

Qualifications

• Good communication and interpersonal skills required.
• Lifting and loading may be required for warehouse-like tasks.

Responsibilities

• Assist the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease payment renewals.
• Collect revenues and protect company assets.
• Contact customers directly who have not paid their lease agreements.
• Contact customers by phone and through field visits.
• Maintain and update the customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Skills

Communication skills

Interpersonal skills

Lifting & loading

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and “dollying