Customer Retention Associate

Arona Home Essentials; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off including vacation days,

Personal days

Holidays

Ongoing training and development - we促

Unlimited Bonus & Commission paid per月

Five-day work week

Company paid Life Insurance and Long‑|

Medical, Dental, Vision, Life and STD

401(k) with company match

Job summary

Arona Home Essentials seeks a Customer Retention Associate to support the Customer Accounts Department with lease renewals and to counsel customers on timely payments. The role involves collecting revenues, contacting delinquent customers, and maintaining the customer database.

Responsibilities include handling returns and deliveries and assisting in field work as needed. A strong emphasis on communication, reliability, and driving duties is required, with a safety-focused background and

Qualifications

• Excellent communication and interpersonal abilities are essential.
• Must be 18 years or older with a valid driver’s license.
• Bi-lingual skills are a plus.

Responsibilities

• Assist Customer Accounts with lease agreement renewals.
• Counsel customers on timely lease payments benefits.
• Collect revenues and protect company assets.
• Contact customers who have not paid leases.
• Phone calls and field visits to reach customers.
• Maintain and update customer database.
• Assist with merchandise returns and deliveries (5–25 hrs/week).
• Clean and certify returned merchandise in QA Center.
• Assist in the field when necessary.

Skills

Communication skills

Interpersonal skills

Bi-lingual

Customer service

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry.We are built on a foundation of excellence, customer focus,quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
• Maintain professional appearance.
• Must be 18 years of age or older.
• Good driving skills with the ability to legally drive the company truck.
• Bi-lingual is a PLUS!

Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer RetentionAssociates must pass a drug screen and criminal background investigation before beginning employment.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer