Customer Retention Associate

Arona Home Essentials; Galesburg (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Ongoing training and development

Unlimited Bonus & Commission opportunities

Company paid Life Insurance and Long-Term Disability Insurance

401(k) with a company match

Job summary

Arona Home Essentials in Galesburg, Illinois is seeking a Customer Retention Associate to help with lease agreement renewals. This role involves customer counseling to promote timely payments and requires both communication skills and the ability to maintain customer databases.

The position features a comprehensive benefits package, including medical and dental insurance, paid time off, and opportunities for bonuses. Candidates should be prepared for some lifting and loading as part of their duties.

Qualifications

• Ability to assist with lease agreement renewals.
• Physical capability for lifting and loading.

Responsibilities

• Assist the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor discussing benefits of timely payments.
• Contact customers directly regarding unpaid agreements.

Skills

Good communication and interpersonal relationship skills

Job description

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.

We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com

You will have comprehensive benefits package that includes:

• Paid time off including vacation days, personal days, and holidays.
• Ongoing training and development - we promote within.
• Unlimited Bonus & Commission opportunities paid monthly.
• Five-day work week!
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match

Job Duties

• Responsible for assisting the Customer Accounts Department with lease agreement renewals.
• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
• Collect Revenues and Protect Company Assets.
• Contact customers directly who have not paid their Lease agreement(s).
• Contact customers over the phone and through field visits.
• Maintain and update customer database.
• Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Position Requirements

• Good communication and interpersonal relationship skills.
• Position routinely requires lifting, loading, and “dollying