Customer Retention Associate

Arona Home Essentials; Neosho (MO); Hybrid; USD 20,664 - 27,552; Full time

Benefits offered by this job

Unlimited Bonus & Commission Opportuni

Five-Day Work Week

Paid Time Off

Comprehensive Benefits

401(k) with Company Match

Career Growth & Development

Job summary

Arona Home Essentials in Missouri seeks a Customer Retention Associate to build strong relationships, support customer success, and help customers manage lease accounts. You will contact customers, encourage timely renewals, and represent Arona with professionalism.

This role involves full-time hours with occasional field visits and store support. Applicants must be at least 18, able to lift 50–300 pounds, have a valid driver's license, and pass required screenings. Equal opportunity employer.

Qualifications

• Customer-focused and enjoys building relationships.
• Friendly, professional communication with customers.
• Motivated by goals, teamwork, and results.
• Strong interpersonal skills.

Responsibilities

• Build and maintain positive relationships with existing customers.
• Assist with lease renewals and account support.
• Explain benefits of timely lease renewal payments.
• Follow up on account balances via calls and occasional field visits.
• Provide solutions to help customers manage their accounts.
• Maintain accurate customer information and records.
• Collect revenue while protecting company assets.
• Assist with merchandise returns and deliveries 5–25 hours per week.
• Inspect and certify returned merchandise in QA Center.
• Support field activities and store operations when needed.
• Create a positive customer experience at every interaction.

Skills

Customer-focused

Excellent communication

Organized & detail-oriented

Independent worker

Professional appearance

Job description

Join a Winning Team at Arona Home Essentials!

Customer Retention Associate

Looking for more than just a job? Build a career with a company that's been growing for decades.

At Arona Home Essentials, we're proud to be an industry leader with over 50 locations across 13 states and Puerto Rico. While other companies slow down during economic changes, we've continued to grow by investing in our people, delivering exceptional customer service, and providing quality products and services that families rely on.

We're building a team of ambitious, driven people who are committed to success. If you enjoy helping customers, thrive in a fast-paced environment, and take pride in delivering results, this could be the opportunity for you.

At Arona, your success isn't determined by a college degree—it's determined by your work ethic, leadership, and results. We promote from within and provide the training, support, and opportunities needed to build a rewarding career.

Why You’ll Love Working Here

At Arona Home Essentials, we believe great employees deserve great rewards. We invest in our people and provide opportunities to grow, succeed, and be recognized for your contributions.

Here’s what you can expect as part of the Arona team:

• Unlimited Bonus & Commission Opportunities – Your effort directly impacts your earnings.
• Five-Day Work Week – Enjoy two days off each week while maintaining a full-time schedule.
• Paid Time Off – Vacation days, personal days, and paid holidays.
• Comprehensive Benefits – Medical, Dental, Vision, Short-Term Disability, Company-Paid Life Insurance, and Long-Term Disability.
• 401(k) with Company Match – Invest in your future.
• Career Growth & Development – Ongoing training, leadership development, and advancement opportunities with a company that promotes from within.

What You’ll Do

As a Customer Retention Associate, you'll play an important role in building strong customer relationships, supporting customer success, and helping customers maintain their lease agreements. You'll work directly with customers to provide solutions, encourage successful account management, and represent Arona Home Essentials with professionalism and care.

Your responsibilities will include:

• Building and maintaining positive relationships with existing customers.
• Assisting the Customer Accounts Department with lease agreement renewals and account support.
• Communicating the benefits of timely lease agreement renewal payments.
• Following up with customers regarding account balances through phone calls and occasional field visits.
• Providing solutions and support to help customers successfully manage their accounts.
• Maintaining and updating accurate customer information and account records.
• Collecting revenue while helping protect company assets.
• Assisting with merchandise returns and customer deliveries approximately 5–25 hours per week.
• Inspecting, cleaning, and certifying returned merchandise in the Quality Assurance Center.
• Assisting with field activities and store operations when needed.
• Helping create a positive customer experience at every interaction.

What We’re Looking For

We’re searching for someone who is:

• Customer-focused and enjoys building relationships.
• Friendly, professional, and comfortable communicating with customers.
• Motivated by goals, teamwork, and achieving results.
• A strong communicator with excellent interpersonal skills.
• Organized and detail-oriented with the ability to manage multiple priorities.
• Comfortable making customer calls and having solution-focused conversations.
• Dependable and able to work independently in both store and field environments.
• Professional in appearance and attitude.
• At least 18 years old.
• Able to safely lift, load, and dolly merchandise weighing 50–300 pounds.
• Able to legally operate a company vehicle with a valid driver's license.
• Bilingual? That’s a plus!

A satisfactory driving record (MVR), ability to meet driver qualification requirements, and the ability to pass a DOT physical (where required), drug screen, criminal background check, and agility test are required prior to employment.

Arona Home Essentials is proud to be an Equal Opportunity Employer.