Customer Retention Associate

Arona-Home-Essentials; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus & commissions

Five-day work week

Paid time off

Benefits package

Job summary

Arona Home Essentials is seeking a Customer Retention Associate to strengthen relationships with existing customers and support lease renewals. You will engage customers to ensure successful account management and represent Arona with professionalism.

The role emphasizes building trust, communicating clearly, and delivering solutions that keep customers satisfied. You will work in a fast-paced environment with opportunities for growth and recognition within a company that promotes from within.

Qualifications

• Must be customer-focused and able to build relationships.
• Excellent communication with customers and teams is essential.
• Organized, detail-oriented and able to manage multiple priorities.

Responsibilities

• Build and maintain positive relationships with existing customers.
• Assist with lease renewals and account support.
• Communicate benefits of timely lease renewal payments.
• Follow up on account balances via calls and occasional field visits.
• Provide solutions to help customers manage their accounts.
• Maintain accurate customer information and records.
• Assist with merchandise returns and deliveries 5–25 hours/week.
• Inspect and certify returned merchandise in QA Center.
• Support field activities and store operations as needed.

Skills

Customer focus

Strong communication

Organized & detail-oriented

Goal oriented

Independent worker

Job description

Join a Winning Team at Arona Home Essentials!

Customer Retention Associate

Looking for more than just a job? Build a career with a company that's been growing for decades.

At Arona Home Essentials, we're proud to be an industry leader with over 50 locations across 13 states and Puerto Rico. While other companies slow down during economic changes, we've continued to grow by investing in our people, delivering exceptional customer service, and providing quality products and services that families rely on.

We're building a team of ambitious, driven people who are committed to success. If you enjoy helping customers, thrive in a fast-paced environment, and take pride in delivering results, this could be the opportunity for you.

At Arona, your success isn't determined by a college degree—it's determined by your work ethic, leadership, and results. We promote from within and provide the training, support, and opportunities needed to build a rewarding career.

Why You'll Love Working Here

At Arona Home Essentials, we believe great employees deserve great rewards. We invest in our people and provide opportunities to grow, succeed, and be recognized for your contributions.

Here’s what you can expect as part of the Arona team:

• Unlimited Bonus & Commission Opportunities – Your effort directly impacts your earnings.
• Five-Day Work Week – Enjoy two days off each week while maintaining a full-time schedule.
• Paid Time Off – Vacation days, personal days, and paid holidays.
• Comprehensive Benefits – Medical, Dental, Vision, Short-Term Disability, Company-Paid Life Insurance, and Long-Term Disability.
• 401(k) with Company Match – Invest in your future.
• Career Growth & Development – Ongoing training, leadership development, and advancement opportunities with a company that promotes from within.

What You'll Do

As a Customer Retention Associate, you'll play an important role in building strong customer relationships, supporting customer success, and helping customers maintain their lease agreements. You'll work directly with customers to provide solutions, encourage successful account management, and represent Arona Home Essentials with professionalism and care.

Your responsibilities will include:

• Building and maintaining positive relationships with existing customers.
• Assisting the Customer Accounts Department with lease agreement renewals and account support.
• Communicating the benefits of timely lease agreement renewal payments.
• Following up with customers regarding account balances through phone calls and occasional field visits.
• Providing solutions and support to help customers successfully manage their accounts.
• Maintaining and updating accurate customer information and account records.
• Collecting revenue while helping protect company assets.
• Assisting with merchandise returns and customer deliveries approximately 5–25 hours per week.
• Inspecting, cleaning, and certifying returned merchandise in the Quality Assurance Center.
• Assisting with field activities and store operations when needed.
• Helping create a positive customer experience at every interaction.

What We're Looking For

We're searching for someone who is:

• Customer-focused and enjoys building relationships.
• Friendly, professional, and comfortable communicating with customers.
• Motivated by goals, teamwork, and achieving results.
• A strong communicator with excellent interpersonal skills.
• Organized and detail-oriented with the ability to manage multiple priorities.
• Comfortable making customer calls and having solution-focused conversations.
• Dependable and able to work independently in both store and field environments.
• Professional in appearance and attitude.
• At least 18 years old.
• Able to safely lift, load, and dolly merchandise weighing 50–300 pounds.
• Able to legally operate a company vehicle with a valid driver's license.
• Bilingual? That's a plus!

A satisfactory driving record (MVR), ability to meet driver qualification requirements, and the ability to pass a DOT physical (where required), drug screen, criminal background check, and agility test are required prior to employment.

Ready to Grow With Us?

If you're looking for more than just a job—if you're ready to build a career where your hard work is recognized, your earning potential is unlimited, and your opportunities for advancement are real—Arona Home Essentials is the place for you.

Arona Home Essentials is proud to be an Equal Opportunity Employer.