Inside Sales Representative

Woodard Cleaning and Restoration, Inc.; St. Louis (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

High-impact role

Family-owned company

Growth opportunities

Collaborative environment

80 years of trust

Job summary

Woodard Cleaning and Restoration, Inc. is seeking an Inside Sales Representative to be the first voice customers hear and to turn inquiries into booked work.

You will blend customer service with a sales mindset, identifying needs, recommending solutions, and guiding conversations toward scheduling. The role involves responding to inquiries, generating new business, and maintaining strong customer relationships to drive Woodard's growth.

Qualifications

• 2+ years of retail, direct sales, or customer-facing sales experience.
• Confidence on the phone and the ability to guide a conversation toward a clear next step
• Strong follow-through and attention to detail

Responsibilities

• Convert inbound inquiries into booked jobs and long-term customer relationships
• Generate new residential and commercial opportunities through outbound campaigns
• Identify upsell and recurring service opportunities during customer conversations
• Provide pricing information and gather the details needed to move opportunities forward
• Follow up consistently with customers to confirm schedules, assess satisfaction, and uncover future needs
• Coordinate job scheduling based on customer preferences and crew availability
• Maintain accurate customer, job, and sales activity information in Woodard's systems

Skills

Customer service

Phone sales

Communication skills

Time management

Tools

CRM software

Job description

Turn Great Conversations into Lasting Customer Relationships

Join Woodard's Sales Team!

Schedule: Monday – Friday | 8:00 a.m. – 5:00 p.m. | One Saturday per month | On-call rotation

As an Inside Sales Representative, you'll be one of the first voices our customers hear and a key part of turning new opportunities into lasting relationships. You'll combine strong customer service with a sales mindset, taking the time to understand what each customer needs, recommend the right solution, and confidently guide the conversation toward booked work. From responding to inbound inquiries to reaching out and creating new business, you'll have a direct impact on the customer experience and Woodard's continued growth. If you enjoy connecting with people, building trust, and turning great conversations into results, you'll feel right at home in this role.

What You'll Do:

• Convert inbound inquiries into booked jobs and long-term customer relationships


• Generate new residential and commercial opportunities through outbound campaigns


• Identify upsell and recurring service opportunities during customer conversations


• Provide pricing information and gather the details needed to move opportunities forward


• Follow up consistently with customers to confirm schedules, assess satisfaction, and uncover future needs


• Coordinate job scheduling based on customer preferences and crew availability


• Maintain accurate customer, job, and sales activity information in Woodard's systems

You'll Succeed If You:

• Build rapport quickly and listen carefully before recommending a solution


• Stay calm, professional, and focused while managing a steady volume of calls and web inquiries


• Communicate clearly and respectfully with customers and teammates


• Stay organized and follow up without being reminded


• Adjust comfortably when priorities shift or urgent requests arise


• Balance building customer relationships with moving opportunities forward


• Like to win business without sacrificing the customer experience

What You’ll Need:

• 2+ years of retail, direct sales, or customer-facing sales experience


• Confidence on the phone and the ability to guide a conversation toward a clear next step


• Strong follow-through and attention to detail

Why Work at Woodard?

• High-impact role supporting customer relationships and business growth


• Family-owned company with a people-first culture


• Opportunities for growth and advancement


• Collaborative and team-oriented environment


• Built on 80 years of trust and service

Woodard is an equal opportunity employer that prohibits discrimination based on any protected characteristic as outlined by federal, state, or local laws. We make employment decisions based on qualifications, merit, and business needs at the time.