Customer Service Specialist

Rowell's; Belmont (NH); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

Paid time off

Paid training at regular rate

Flexible in-office and remote schedule

Job summary

Rowell's Services in New Hampshire is seeking a Customer Service Specialist to be the first voice customers hear and to help schedule services and resolve concerns. You will collaborate with dispatchers, technicians, and office staff to ensure smooth daily operations and excellent service.

We offer a friendly team, competitive pay based on experience, and flexible in-office/remote scheduling. Health, vision, dental insurance, a 401(k) with company match, and paid training are provided to support

Qualifications

• Previous customer service or call center experience is a plus.
• Experience with Service Titan or Dialpad is preferred, but not required. We're happy to train the right person!

Responsibilities

• Answer incoming customer calls with a friendly, confident, and professional attitude.
• Help customers schedule service appointments and answer questions about our services.
• Listen to customer needs, gather important information, and ensure service requests are accurately documented.
• Communicate with dispatchers, technicians, and other team members to keep everyone informed.
• Assist customers with appointment changes, scheduling questions, and service concerns.
• Maintain accurate customer information and service details within company systems.
• Manage multiple calls, tasks, and priorities while staying organized and focused.
• Think ahead, anticipate customer needs, and help find solutions before small problems become big ones.
• Contribute to a positive, upbeat, and supportive team environment.

Skills

Customer service

Phone etiquette

Tools

Service Titan

Dialpad

Job description

Join the Rowell's Services Team! Are you a people person who loves helping others, solving problems, and making someone's day a little easier? Do you thrive in a fast-paced environment where no two days are quite the same?

Who We Are

Founded in 1983, Rowell's Services is a family-owned and operated company proudly serving homeowners throughout New Hampshire. We've built our reputation on providing exceptional service, supporting our employees, and creating opportunities for people to grow.

We believe that great customer service starts with a great team. Our employees are the heart of what we do, and we're committed to creating an environment where hard work is appreciated, teamwork matters, and everyone has an opportunity to succeed.

People often come to us looking for a job. They stay because they find a fulfilling career, a supportive team, and opportunities to grow.

Why Choose Rowell's Services?

• Competitive pay based on experience and skills.


• Flexible in-office and remote scheduling.


• Health (including vision) and dental insurance with a portion of the premium paid by Rowell's.


• Short-term disability, life insurance, and accidental death and dismemberment (AD&D) coverage paid by Rowell's.


• Additional voluntary benefit enhancements available.


• 401(k) with company match.


• Paid time off.


• Paid training at your regular rate.


• Technology and software to help you succeed in your role.


• Training and opportunities to grow your skills and career.


• A supportive, team-oriented work environment where your contributions make a difference.

The Role

As a Customer Service Specialist, you'll be one of the first voices our customers hear when they reach out to Rowell's Services. You'll play an important role in creating a positive first impression, helping customers get the services they need, and keeping our daily operations running smoothly.

From answering incoming calls and scheduling appointments to helping resolve customer concerns, you'll work closely with our dispatchers, technicians, and office team to deliver the exceptional service our customers have come to expect.

What You'll Do

• Answer incoming customer calls with a friendly, confident, and professional attitude.


• Help customers schedule service appointments and answer questions about our services.


• Listen to customer needs, gather important information, and ensure service requests are accurately documented.


• Communicate with dispatchers, technicians, and other team members to keep everyone informed.


• Assist customers with appointment changes, scheduling questions, and service concerns.


• Maintain accurate customer information and service details within company systems.


• Manage multiple calls, tasks, and priorities while staying organized and focused.


• Think ahead, anticipate customer needs, and help find solutions before small problems become big ones.


• Contribute to a positive, upbeat, and supportive team environment.

You’ll Be a Great Fit If You:

• Genuinely enjoy helping people and providing excellent customer service.


• Have a positive attitude and bring friendly, welcoming energy to your work.


• Communicate clearly, confidently, and professionally.


• Are organized, detail-oriented, and comfortable juggling multiple priorities.


• Can think on your feet and adapt when plans change.


• Are comfortable using computers and learning new technology.


• Take initiative, solve problems, and work well independently.


• Enjoy being part of a team where everyone works together toward a common goal.


• Can remain calm and professional when things get busy.


• Are eager to learn, grow, and build a career.

Previous customer service or call center experience is a plus!

Experience with Service Titan or Dialpad is preferred, but not required. We're happy to train the right person!

Schedule & Availability

• Full-time and part-time opportunities may be available.


• Flexible in-office and remote scheduling based on business needs.


• Weekend availability may be required.

Ready to Join Our Team?

If you're looking for more than just another job and want to be part of a company that values its employees, supports professional growth, and takes pride in serving its community, we'd love to hear from you!

Equal Opportunity Employer

Rowell's Services is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to legally protected characteristics.

We proudly encourage veterans to apply!