Digital CX & Retention Specialist

Yourairexperts; Raleigh (NC); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive Benefits Package

401K with company match

Generous paid time off

Employee discounts

Ongoing training and development

Job summary

A reputable HVAC company in Raleigh is seeking a Digital Lead Coordinator to enhance customer engagement across digital platforms. This full-time in-office position involves managing customer inquiries, appointment scheduling, and improving service delivery. Ideal candidates should possess excellent communication skills and a strong customer-first attitude, with experience in CRM systems preferred. Benefits include a competitive hourly rate, monthly bonuses, and comprehensive health packages, alongside opportunities for professional growth.

Qualifications

• High school diploma or equivalent, some college preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Comfort handling a high volume of customer emails, chats, and messages.
• Tech-savvy with CRM systems, ServiceTitan experience preferred.
• A customer-first attitude with a friendly, professional approach.
• Ability to work independently and collaboratively.

Responsibilities

• Monitor and triage incoming customer requests from digital channels.
• Respond promptly and professionally to inquiries and concerns.
• Drive customer retention efforts with proactive outreach.
• Manage online appointment scheduling through digital tools.
• Document and track all customer interactions in the CRM.
• Collaborate with internal teams to resolve customer issues.
• Look for opportunities to improve customer satisfaction.

Skills

Excellent written communication skills

Strong organizational skills

Customer-first attitude

Tech-savvy with CRM systems

Ability to manage high volume of customer interactions

Education

High school diploma or equivalent

Some college preferred

Tools

ServiceTitan

Job description

A reputable HVAC company in Raleigh is seeking a Digital Lead Coordinator to enhance customer engagement across digital platforms. This full-time in-office position involves managing customer inquiries, appointment scheduling, and improving service delivery. Ideal candidates should possess excellent communication skills and a strong customer-first attitude, with experience in CRM systems preferred. Benefits include a competitive hourly rate, monthly bonuses, and comprehensive health packages, alongside opportunities for professional growth.