Retail Customer Care & Returns Specialist

IKEA; West Sacramento (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay – get earned wages up to two

Paid parental leave

KinderCare tuition discount

Retirement plans

Co-worker discount, meal deal, and ref

Pet insurance

Education assistance and learning

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 0

Inclusive work environment

Job summary

IKEA in West Sacramento, CA, is hiring for a customer-facing role. You will ensure accurate transactions, assist customers, and support a seamless shopping experience while building loyalty.

Responsibilities include handling handouts, selling services as needed, and facilitating smooth returns with data capture. A minimum 1 year in sales or customer service is preferred, with flexible shifts and a pay range of $18.67–$26.37/hour.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA in West Sacramento, CA, is hiring for a customer-facing role. You will ensure accurate transactions, assist customers, and support a seamless shopping experience while building loyalty.

Responsibilities include handling handouts, selling services as needed, and facilitating smooth returns with data capture. A minimum 1 year in sales or customer service is preferred, with flexible shifts and a pay range of $18.67–$26.37/hour.