Customer Retention Specialist - State Farm Agent Team Member

Michael Day - State Farm Agent; Chickasha (OK); Presencial; USD 38.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Advancement opportunities

Competitive salary

Descripción de la vacante

Michael Day - State Farm Agent in Chickasha, OK is seeking a Customer Retention Specialist to support ongoing relationships, with a focus on renewals and account growth. You will engage with existing customers and coordinate with the team to meet retention goals.

The role requires excellent communication, problem-solving abilities, and a customer-first mindset, with opportunities to advance and grow within the office.

Formación

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilidades

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conocimientos

Customer service

Communication

Problem-solving

Attention to detail

Team collaboration

Descripción del empleo

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at Mike Day Insurance Agency if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 124 North 5th St, Chickasha, OK 73018

At Mike Day Insurance Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.