Customer Retention Specialist - State Farm Agent Team Member

Mikedayagency; Chickasha (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Dental insurance

Opportunity for advancement

Job summary

Mikedayagency in Chickasha is seeking a Customer Retention Specialist to build ongoing customer relationships and contribute to office growth. The role focuses on customer outreach, renewals, and maintaining engagement. Ideal candidates will possess strong communication skills, a detail-oriented approach, and previous experience in customer service. A compensation range of $30,000 to $45,000 per year is offered, along with other benefits like health and dental insurance.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal and problem-solving abilities

Effective communication skills

Detail-oriented

Customer service experience

Job description

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Chickasha, OK.

• Bonus based on performance
• Health insurance
• Dental insurance
• Opportunity for advancement

About the Role

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Key Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Requirements & Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation

$30,000.00 - $45,000.00 per year

Location

124 North 5th St, Chickasha, OK 73018

About the Company

At Mike Day Insurance Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

Ideal Candidate

You’re the person people call first when life goes sideways - calm, steady, and ready to help.

You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.

You’re a natural relationship‑builder who earns trust quickly and keeps it.

You listen first, then guide, making customers feel understood while confidently recommending solutions.

You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.