Customer Reliability Engineer, Pipeline Production (Field)

Smiths Group; Pasadena (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

John Crane, a business of Smiths Group, seeks a Customer Reliability/Pipeline Engineer to serve as a primary liaison between customers and internal teams, delivering reliability improvements and field service support in Texas and Oklahoma.

The role requires at least 2 years of engineering experience with customer interfacing, strong communication skills, and the ability to interpret technical documentation. A company car is provided and moderate travel is expected.

Qualifications

• Minimum 2 years of Engineering experience with customer interfacing preferred.
• Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, and conflict-resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across cross-functional teams.

Responsibilities

• Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators.
• Participate in pipeline operator Root Cause Failure Analysis initiatives.
• Provide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators.
• Assist local account management with I-Project and seal design projects per pipeline operator requests.
• Manage ServiceMax for pipeline operators utilizing our reliability software package.
• Compile KPI’s per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.
• Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.

Skills

Customer interfacing

Team collaboration

Problem solving

Leadership

Analytical thinking

Technical communication

Tools

Microsoft Office

Job description

John Crane, a business of Smiths Group, seeks a Customer Reliability/Pipeline Engineer to serve as a primary liaison between customers and internal teams, delivering reliability improvements and field service support in Texas and Oklahoma.

The role requires at least 2 years of engineering experience with customer interfacing, strong communication skills, and the ability to interpret technical documentation. A company car is provided and moderate travel is expected.