Customer Reliability Engineer - Pipeline

Smithsgroup2; Pasadena (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Smithsgroup2 seeks a Customer Reliability/Pipeline Support Engineer to act as a key liaison between customers and internal teams, handling reliability improvements and field service support in Texas and Oklahoma. The role emphasizes technical discussions, troubleshooting, and training with pipeline operators.

The candidate will manage field reporting, participate in RCA initiatives, support installations and commissioning, and collaborate with cross-functional teams to ensure high customer

Qualifications

• Bachelor's degree in engineering required, Mechanical Engineering degree preferred.
• Minimum 2 years of Engineering experience with customer interfacing preferred.
• Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, and conflict-resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Demonstrated leadership, mentoring, and collaboration capabilities.
• Experience in working with culturally diverse stakeholders in a global organization is preferred.

Responsibilities

• Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators.
• Participate in pipeline operator Root Cause Failure Analysis initiatives.
• Provide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators.
• Assist local account management with I-Project and seal design projects per pipeline operator requests.
• Manage ServiceMax for pipeline operators utilizing our reliability software package.
• Compile KPI's per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.
• Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.

Skills

Communication skills

Relationship building

Conflict resolution

Analytical skills

Organizational skills

Problem solving

Team coordination

Education

Bachelor's degree in engineering

Mechanical Engineering degree preferred

Tools

ServiceMax

John Crane engineering software

Microsoft Office

Job description

No Sponsorship available for this position. This position requires moderate travel; a company car will be provided.

The Customer Reliability/Pipeline Support Engineer requires heavy interacting with manufacturing/industrial customers; this engineer is a key customer-facing professional responsible for managing engineering review, troubleshooting efforts, technical discussions offering reliability improvement solutions and ensuring industrial customers are well trained with our products and services. This role serves as a key liaison between customers and internal teams to ensure exceptional field service support, equipment reliability improvement, technical alignment and customer satisfaction.

Responsibilities include but not limited to the following:

• Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators
• Participate in pipeline operator Root Cause Failure Analysis initiatives
• Provide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators
• Assist local account management with I-Project and seal design projects per pipeline operator requests
• Manage ServiceMax for pipeline operators utilizing our reliability software package
• Compile KPI's per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.
• Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.

#ZR

• Bachelor's degree in engineering required, Mechanical Engineering degree preferred.
• Minimum 2 years of Engineering experience with customer interfacing preferred
• Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, and conflict-resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Demonstrated leadership, mentoring, and collaboration capabilities.
• Experience in working with culturally diverse stakeholders in a global organization is preferred.

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.