Field Reliability Engineer - Travel & Car Included

Smithsgroup2; Pasadena (TX); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Smithsgroup2 seeks a Customer Reliability/Pipeline Support Engineer to act as a key liaison between customers and internal teams, handling reliability improvements and field service support in Texas and Oklahoma. The role emphasizes technical discussions, troubleshooting, and training with pipeline operators.

The candidate will manage field reporting, participate in RCA initiatives, support installations and commissioning, and collaborate with cross-functional teams to ensure high customer

Formación

• Bachelor's degree in engineering required, Mechanical Engineering degree preferred.
• Minimum 2 years of Engineering experience with customer interfacing preferred.
• Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software.
• Ability to interpret technical documentation, blueprints, and product specifications.
• Strong communication, relationship-building, and conflict-resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Demonstrated leadership, mentoring, and collaboration capabilities.
• Experience in working with culturally diverse stakeholders in a global organization is preferred.

Responsabilidades

• Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators.
• Participate in pipeline operator Root Cause Failure Analysis initiatives.
• Provide technical support for field commissioning efforts, equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators.
• Assist local account management with I-Project and seal design projects per pipeline operator requests.
• Manage ServiceMax for pipeline operators utilizing our reliability software package.
• Compile KPI's per various pipeline operator demand and customer engagement with focus on performance reliability, bad actor equipment lists, repair cycle times, etc.
• Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators. Training focuses on pipeline functional groups to include reliability engineering, maintenance and operations.

Conocimientos

Communication skills

Relationship building

Conflict resolution

Analytical skills

Organizational skills

Problem solving

Team coordination

Educación

Bachelor's degree in engineering

Mechanical Engineering degree preferred

Herramientas

ServiceMax

John Crane engineering software

Microsoft Office

Descripción del empleo

Smithsgroup2 seeks a Customer Reliability/Pipeline Support Engineer to act as a key liaison between customers and internal teams, handling reliability improvements and field service support in Texas and Oklahoma. The role emphasizes technical discussions, troubleshooting, and training with pipeline operators.

The candidate will manage field reporting, participate in RCA initiatives, support installations and commissioning, and collaborate with cross-functional teams to ensure high customer