Customer Relationship Assistant

The Bank of Missouri; Perryville (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

PTO & holidays

401K & ESPP

Medical/dental/vision insurance

Fitness reimbursement

Learning & growth

Job summary

The Bank of Missouri is seeking a Customer Relationship Assistant to be the first point of contact for customers. You will maintain the highest service standards while assisting with routine transactions and answering questions about services and products.

You will build relationships, protect customer information, and help customers with issues, explaining product benefits and guiding them to the right solutions.

Qualifications

• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

Responsibilities

• Understand and protect all customer information.
• Adhere to all customer confidentiality procedures.
• Proactively engage customers to build strong relationships.
• Process monetary transactions accurately and efficiently.
• Explain bank products and their benefits to customers.
• Listen to customers and offer suitable product recommendations.

Skills

Customer service

Cash handling

Communication

Education

GED/High School Diploma

Job description

Working at The Bank of MissouriAt The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company

Staying in business for more than 125 years is hard. Really hard. If you think about it, we've endured many events, like the Great Depression and two World Wars. We've survived and thrived, thanks to our great customers and communities. We were founded on core values of accountability, community service and financial conservatism. Those principles are the reason we are still in business today. Caring for people and communities is our foundation! We've built a reputation of being financially secure and community focused. We are an independent community bank and fully intend to stay that way. We are big enough to accommodate any financial need, yet small enough to give every customer the personal treatment they deserve.

About this job:

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Here are some of the great benefits you will enjoy as a member of our team:

• Competitive Salary
• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

As a Customer Relationship Assistant you will:

• Understand and protect all customer information.
• Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships.
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank's procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies.
• Play an active role in assisting the customer with problems or questions.
• Build, develop and maintain partnerships with team members to enhance the customer experience.
• Be an active participant in your own personal and professional development.
• Complete required training in a timely manner.

Qualifications for Success:

• High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

The Bank of Missouri is an Equal Opportunity Employer