Customer Relationship Assistant

The Bank of Missouri; Missouri; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Personal paid time off

401K and Employee Stock Option Plan

Medical, dental, vision, life and disability insurance

Fitness reimbursement

Learning and development opportunities

Job summary

A community bank in Missouri is seeking a Customer Relationship Assistant to be the first point of contact for customers. This role includes processing transactions, assisting with customer inquiries, and building strong relationships with customers. The ideal candidate has a high school diploma or GED, customer service experience, and is eager to learn. An opportunity for professional growth is offered, alongside competitive benefits such as paid time off and 401K.

Qualifications

• High school diploma or general education degree (GED); two to three years bank related experience and/or training.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

Responsibilities

• Maintain customer confidentiality procedures.
• Engage customers to build strong relationships.
• Process monetary transactions accurately and efficiently.
• Explain bank products and their benefits.
• Offer product recommendations to customers.
• Balance cash drawers per bank policies.
• Assist customers with problems or questions.
• Maintain relationships with team members.
• Participate in personal and professional development.
• Complete required training timely.

Skills

Customer service

Cash handling

Willingness to learn

Education

High school diploma or GED

Two to three years bank related experience

Job description

About the Company

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

Staying in business for more than 130 years is hard. Really hard. But, thanks to our great customers in the communities we serve and our entire team, we’ve grown from one bank, once known as The Bank of Perryville, to now 29 locations in 22 communities across Missouri.

If you think about it, since 1891 when the bank was founded, we’ve endured many events: the Great Depression, two World Wars and the Financial Crisis of 2007-2008. We are a growing, $.2.8 billion institution with plans to further expand as opportunities present themselves. With our roots firmly planted in Perryville, Missouri, we continue to grow; evolving and expanding with our amazing team, customers and communities.

Those principles are the reason we are still in business today: caring for people and communities is our foundation. With every financial decision we make, we bear those values in mind, every time. We are proud, but above all, very privileged to say, “We’ve been community banking since 1891.” We look forward to the bright future which lies ahead for the shareholders, employees, customers and communities served by The Bank of Missouri.

About this Job

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Benefits

• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

Key Responsibilities

• Understand and protect all customer information. Adhere to all customer confidentiality procedures.
• Proactively engage customers with each interaction to build strong relationships
• Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
• Confidently know our bank products and explain the benefits to our customers.
• Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
• Balance cash drawers while adhering to bank policies
• Play an active role in assisting the customer with problems or questions
• Build, develop and maintain partnerships with team members to enhance the customer experience
• Be an active participant in your own personal and professional development
• Complete required training in a timely manner.

Qualifications

• High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
• Customer service and cash handling skills are preferred.
• Must be eager and willing to learn.

EEO Statement

The Bank of Missouri is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us or call toll‑free 888‑547‑6541.