Customer Relations & Supply Chain Coordinator

CareersInFood.com; Waitsfield (VT); On-site; USD 49,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) with employer match

Paid holidays

Personal time off

Job summary

Agri-Mark/McCadam/Cabot Creamery in Vermont is seeking a customer relations professional to manage orders from intake to delivery. You will serve as the primary contact for customers, coordinate with Distribution, Transportation, and Sales, and ensure orders are accurate and on schedule.

The ideal candidate communicates clearly, stays organized, handles multiple priorities, and resolves issues from start to finish.

Qualifications

• Excellent written and verbal communication with internal and external stakeholders.

Responsibilities

• Serve as a primary point of contact for customers throughout the order management and delivery process.
• Process customer orders received through EDI, eCommerce, manual entry, and customer-specific portals.
• Communicate with customers regarding orders, inventory availability, pricing, delivery schedules, and logistics.
• Work closely with the Distribution team to ensure orders are released and available for warehouse processing.
• Coordinate with internal teams to ensure orders are built and prepared for transportation.
• Partner with Quality Assurance and customers to address and resolve product quality concerns.
• Communicate with Demand Planning and Transportation to coordinate inventory, order requirements, and delivery schedules.
• Review daily invoicing with Accounting and provide supporting documentation for customer deductions.
• Develop understanding of market-based pricing and assist with updating pricing daily, weekly, and monthly.
• Partner with Sales Representatives to communicate customer issues and pricing, and resolve discrepancies.
• Access and manage customer portals to process orders and respond to requirements.
• Manage purchase order updates with customers and Transportation.
• Coordinate with customers and Transportation to resolve delivery date changes and other issues.
• Follow customer issues through to resolution with all parties.
• Cross-train with other team members for coverage and backup.
• Assist with ad hoc reporting and other department projects.
• Maintain records related to customer orders, pricing, and communications.
• Perform other duties as assigned.

Skills

Communication

MS Office

Organization

Prioritization

Problem-solving

Teamwork

Independent work

Education

Bachelor's degree

Tools

EDI

eCommerce platforms

Customer portals

BI tools

Job description

Agri-Mark/McCadam/Cabot Creamery in Vermont is seeking a customer relations professional to manage orders from intake to delivery. You will serve as the primary contact for customers, coordinate with Distribution, Transportation, and Sales, and ensure orders are accurate and on schedule.

The ideal candidate communicates clearly, stays organized, handles multiple priorities, and resolves issues from start to finish.