Customer Relations & Order Management Pro

Agri-Mark/Cabot Creamery Cooperative; Waitsfield (VT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Paid holidays

Personal time off

Job summary

Agri-Mark, a cooperative known for Cabot Creamery, seeks a detail-oriented Customer Relations Specialist to support order management and delivery processes.

You will process orders via EDI, eCommerce, and portals, communicate with customers about inventory, pricing, and schedules, and collaborate with distribution, QA, and accounting to ensure accurate and timely fulfillment. This role offers full-time benefits and competitive wages.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond to urgent needs.
• Strong problem-solving skills with end-to-end resolution capability.
• Ability to build positive relationships with customers and internal teams.
• Ability to work independently and as part of a team.
• Strong computer skills and ability to learn multiple systems.

Responsibilities

• Serve as a primary contact for customers through order management and delivery.
• Process orders via EDI, eCommerce, manual entry, and portals.
• Communicate with customers about orders, inventory, pricing, and schedules.
• Collaborate with Distribution to ensure orders are released for warehouse processing.
• Coordinate with internal teams to prepare orders for transportation.
• Address product quality concerns with QA and customers.
• Coordinate with Demand Planning and Transportation on inventory and delivery needs.
• Assist Accounting with daily invoicing and supporting documentation.
• Develop pricing understanding and assist with pricing updates daily/weekly/monthly.

Skills

Excellent written and verbal

Strong organizational skills

Multitasking ability

Problem-solving

Customer relationship building

Team collaboration

Computer skills / portal navigation

Education

Bachelor's degree preferred

Job description

Agri-Mark, a cooperative known for Cabot Creamery, seeks a detail-oriented Customer Relations Specialist to support order management and delivery processes.

You will process orders via EDI, eCommerce, and portals, communicate with customers about inventory, pricing, and schedules, and collaborate with distribution, QA, and accounting to ensure accurate and timely fulfillment. This role offers full-time benefits and competitive wages.