Customer Relationship Representative

Default Brand; Waitsfield (VT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with employer match

Paid holidays

Job summary

Agri-Mark/McCadam/Cabot Creamery is seeking a customer relations professional to manage orders and logistics across EDI, eCommerce, and portals. You will liaise with Distribution, QA, Sales, and Accounting to ensure accurate invoicing, pricing updates, and timely deliveries.

The role emphasizes clear communication, organization, and problem solving in a fast-paced food manufacturing and distribution environment.

Qualifications

• Excellent written and verbal communication with internal and external stakeholders.
• Strong computer skills including Windows OS and Microsoft Office, with ability to learn new systems and portals.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and identify urgent items.
• Strong problem-solving skills from issue identification to resolution.
• Ability to build and maintain positive working relationships with customers and internal teams.
• Capable of working independently and as part of a team.

Responsibilities

• Serve as primary contact for customers throughout order management and delivery process.
• Process orders via EDI, eCommerce, manual entry, and portals.
• Communicate about orders, inventory, pricing, delivery schedules, and logistics.
• Coordinate with Distribution to ensure orders release and are warehouse-ready.
• Collaborate with internal teams to efficiently build and prepare orders for transport.
• Address product quality concerns with Quality Assurance and customers.
• Coordinate inventory and delivery requirements with Demand Planning and Transportation.
• Review invoicing with Accounting and provide supporting documentation.

Skills

Customer communication

Organizational skills

Problem solving

Teamwork

Independent work

Education

Bachelor's degree preferred

Job description

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award-Winning Products, and Agriculture.

Our full-time roles offer excellent benefits, including medical, dental and vision coverage, a 401(k) plan with employer match, competitive starting wages, paid holidays, and personal time off.

Starting wage: $24.00-$27.00 per hour

• Serve as a primary point of contact for customers throughout the order management and delivery process.
• Process customer orders received through EDI, eCommerce, manual entry, and customer-specific portals.
• Communicate with customers regarding orders, inventory availability, pricing, delivery schedules, and logistics.
• Work closely with the Distribution team each day to ensure orders are accurately released and available for warehouse processing.
• Coordinate with internal teams to ensure orders are efficiently built and prepared for transportation.
• Partner with Quality Assurance and customers to address and resolve product quality concerns.
• Communicate regularly with Demand Planning and Transportation to coordinate inventory, order requirements, and delivery schedules.
• Work with Accounting team members to review daily invoicing and provide supporting documentation needed to address customer deductions.
• Develop an understanding of market-based pricing and assist with managing and updating pricing on a daily, weekly, and monthly basis.
• Partner with Sales Representatives to communicate customer issues and concerns and provide feedback regarding orders, pricing, and logistics.
• Work with Sales Representatives to understand customer pricing structures and strategies and help resolve pricing issues and discrepancies.
• Access and manage customer portals as required to process orders, update information, and respond to customer requirements.
• Work with customers and Transportation team members to manage purchase order updates, including add-ons, changes, and deletions.
• Coordinate with customers and Transportation to resolve logistical issues, including delivery date changes, shorted product, and other order-related concerns.
• Follow customer issues through to resolution while maintaining clear communication with all affected parties.
• Cross-train with other Customer Relations team members to provide coverage and backup support.
• Assist with ad hoc reporting and other department projects as needed.
• Maintain accurate records and documentation related to customer orders, pricing, and communications.
• Perform other duties and responsibilities as assigned.

Qualifications

Required

• Excellent written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
• Strong computer skills, including Windows OS and Microsoft Office Suite, with the ability to learn and navigate new systems and customer portals.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple priorities and recognize what requires immediate attention.
• Strong problem-solving skills with the ability to manage issues from identification through resolution.
• Ability to build and maintain positive working relationships with customers and internal teams.
• Ability to work independently while also functioning effectively as part of a team.

Preferred

• Bachelor's degree preferred; an equivalent combination of education and relevant work experience may be considered.
• Previous customer service or customer relations experience.
• Experience working with supply chain logistics, including order management, distribution, transportation, and interfacing with sales teams.
• Experience with sales, reporting, or business intelligence tools.
• Experience working with EDI, eCommerce platforms, or customer-specific ordering portals.
• Experience in a food manufacturing, distribution, or consumer products (CPG) environment.

What We're Looking For

We are looking for a customer-focused professional who enjoys solving problems and keeping things moving. The successful candidate will be comfortable balancing customer needs with internal business requirements while maintaining accuracy and professionalism.

This role requires someone who can communicate clearly, stay organized, manage competing priorities, and take ownership of issues from start to finish. If you enjoy working with people, solving problems, and being a key connection between customers and internal teams, we encourage you to apply.

Why Join Our Team?

This is an opportunity to become an important part of a collaborative team that supports our customers and helps keep our business moving. You will work closely with multiple departments and gain exposure to customer relations, sales, pricing, logistics, transportation, distribution, quality, and accounting.

If you're looking for a role where every day brings new challenges and your communication, organization, and problem-solving skills can make a real impact, we'd love to hear from you!

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.