Customer Relationship Representative

Agri-Mark/Cabot Creamery Cooperative; Waitsfield (VT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Paid holidays

Personal time off

Job summary

Agri-Mark, a cooperative known for Cabot Creamery, seeks a detail-oriented Customer Relations Specialist to support order management and delivery processes.

You will process orders via EDI, eCommerce, and portals, communicate with customers about inventory, pricing, and schedules, and collaborate with distribution, QA, and accounting to ensure accurate and timely fulfillment. This role offers full-time benefits and competitive wages.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond to urgent needs.
• Strong problem-solving skills with end-to-end resolution capability.
• Ability to build positive relationships with customers and internal teams.
• Ability to work independently and as part of a team.
• Strong computer skills and ability to learn multiple systems.

Responsibilities

• Serve as a primary contact for customers through order management and delivery.
• Process orders via EDI, eCommerce, manual entry, and portals.
• Communicate with customers about orders, inventory, pricing, and schedules.
• Collaborate with Distribution to ensure orders are released for warehouse processing.
• Coordinate with internal teams to prepare orders for transportation.
• Address product quality concerns with QA and customers.
• Coordinate with Demand Planning and Transportation on inventory and delivery needs.
• Assist Accounting with daily invoicing and supporting documentation.
• Develop pricing understanding and assist with pricing updates daily/weekly/monthly.

Skills

Excellent written and verbal

Strong organizational skills

Multitasking ability

Problem-solving

Customer relationship building

Team collaboration

Computer skills / portal navigation

Education

Bachelor's degree preferred

Job description

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Our full time roles offer excellent benefits to include medical, dental and vision coverage, 401(k) plan with employer match, and a competitive starting wage, paid holidays and personal time off. Starting wage is anticipated to be between $24 - $27 an hour.

• Serve as a primary point of contact for customers throughout the order management and delivery process.
• Process customer orders received through EDI, eCommerce, manual entry, and customer-specific portals.
• Communicate with customers regarding orders, inventory availability, pricing, delivery schedules, and logistics.
• Work closely with the Distribution team each day to ensure orders are accurately released and available for warehouse processing.
• Coordinate with internal teams to ensure orders are efficiently built and prepared for transportation.
• Partner with Quality Assurance and customers to address and resolve product quality concerns.
• Communicate regularly with Demand Planning and Transportation to coordinate inventory, order requirements, and delivery schedules.
• Work with Accounting team members to review daily invoicing and provide supporting documentation needed to address customer deductions.
• Develop an understanding of market-based pricing and assist with managing and updating pricing on a daily, weekly, and monthly basis.
• Partner with Sales Representatives to communicate customer issues and concerns and provide feedback regarding orders, pricing, and logistics.
• Work with Sales Representatives to understand customer pricing structures and strategies and help resolve pricing issues and discrepancies.
• Access and manage customer portals as required to process orders, update information, and respond to customer requirements.
• Work with customers and Transportation team members to manage purchase order updates, including add-ons, changes, and deletions.
• Coordinate with customers and Transportation to resolve logistical issues, including delivery date changes, shorted product, and other order-related concerns.
• Follow customer issues through to resolution while maintaining clear communication with all affected parties.
• Cross-train with other Customer Relations team members to provide coverage and backup support.
• Assist with ad hoc reporting and other department projects as needed.
• Maintain accurate records and documentation related to customer orders, pricing, and communications.
• Perform other duties and responsibilities as assigned.

Qualifications

Required:

• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple priorities and recognize what requires immediate attention.
• Strong problem-solving skills with the ability to manage issues from identification through resolution.
• Ability to build and maintain positive working relationships with customers and internal teams.
• Ability to work independently while also functioning effectively as part of a team.
• Strong computer skills and the ability to learn and navigate multiple systems and customer portals.

Preferred:

• Bachelor's degree preferred.
• Previous customer service or customer relations experience.
• Experience working with sales, order management, distribution, transportation, or logistics.
• Experience with sales, reporting, or business intelligence tools.
• Experience working with EDI, eCommerce platforms, or customer-specific ordering portals.
• Experience in a food manufacturing, distribution, or consumer products environment.

What We're Looking For

We are looking for a customer-focused professional who enjoys solving problems and keeping things moving. The successful candidate will be comfortable balancing customer needs with internal business requirements while maintaining accuracy and professionalism.

Why Join Our Team?

This is an opportunity to become an important part of a collaborative team that supports our customers and helps keep our business moving. You will work closely with multiple departments and gain exposure to customer relations, sales, pricing, logistics, transportation, distribution, quality, and accounting.

Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status, or any other classification protected under applicable federal and/or state law.

Agri-Mark complies with all federal, state, and local laws and regulations.

Qualifications

Skills

Behaviors

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Motivations

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Education

Required

Bachelors or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.