Customer Relations Specialist - Insurance & Growth

Steve Smith; Sterling Heights (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steve Smith State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a successful insurance agency. You will apply attention to detail, strong customer service skills, and a proactive approach to resolve inquiries while coordinating with team members to anticipate the needs of the community served.

We look for an organized, personable candidate who is focused on helping people and contributing to a collaborative,

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

Steve Smith State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of a successful insurance agency. You will apply attention to detail, strong customer service skills, and a proactive approach to resolve inquiries while coordinating with team members to anticipate the needs of the community served.

We look for an organized, personable candidate who is focused on helping people and contributing to a collaborative,