Customer Relations Representative - State Farm Agent Team Member

Steve Fair - State Farm Agent; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Free food & snacks

Paid time off

Training & development

Job summary

Steve Fair - State Farm Agent is seeking a Customer Relations Representative Team Member to deliver exceptional service and support the agency's growth. You will handle customer inquiries, maintain records, and coordinate with the team to ensure satisfaction.

Ideal candidates are customer-focused, with strong communication and problem-solving skills, able to stay calm under pressure and contribute to retention efforts, with opportunities for internal growth.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Able to stay calm in stressful situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

High-stress handling

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Free food & snacks
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Steve Fair - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.