Customer Relations Specialist – Inside Sales

Automotive and Industrial Distributors of Billin; Billings (MT); Vor Ort; USD 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

PTO (After one year)

Paid Sick Time (after 90 days)

Holiday Pay

Health & Dental Insurance

401k

Profit Sharing/ESOP

Life and Disability Insurance

Employee Discount

Zusammenfassung

AIA Distributors in Billings, MT is seeking a Customer Relations professional for a full-time, on-site role. You will proactively contact existing customers to obtain weekly orders and maintain strong relationships, ensuring accurate order entry and timely follow-up on needs.

The position requires outgoing communication, attention to detail, and the ability to coordinate with Purchasing, Credit, Sales Leadership, Marketing, Operations, Finance, and Senior Leadership to deliver exceptional

Qualifikationen

• Strong customer service and relationship-building skills.
• Professional and confident telephone communication skills.
• Excellent verbal and written communication.
• Strong attention to detail and order-entry accuracy.
• Ability to manage multiple customers and priorities.
• Comfortable making proactive outbound calls throughout the workday.
• Ability to identify customer needs and recommend appropriate solutions.
• Previous customer service, inside sales, order entry, or account management experience preferred.
• Maintain regular and reliable attendance and report to work on time as scheduled.
• Consistently adhere to assigned work schedules, including scheduled breaks and meal periods.
• Notify management promptly of absences, tardiness, or other scheduling concerns in accordance with Company policy.

Aufgaben

• Proactively contact existing customers on a regular schedule to obtain weekly orders.
• Develop and maintain positive, professional relationships with assigned customers.
• Enter customer orders accurately and efficiently.
• Follow up with customers regarding order needs, product availability, substitutions, or other concerns.
• Identify opportunities to increase sales by understanding customer needs and recommending appropriate products.
• Communicate promotions, new products, and other relevant information to customers.
• Coordinate with sales, warehouse, purchasing, delivery, and other departments to resolve customer issues.
• Maintain accurate customer information and documentation.
• Address customer questions and concerns promptly and professionally.
• Monitor ordering patterns and follow up with customers whose purchasing activity has declined or changed.
• Provide exceptional customer service during every interaction.
• Perform other duties as assigned.

Kenntnisse

Customer service

Relationship-building

Telephone communication

Verbal and written communication

Attention to detail

Order entry accuracy

Multitasking

Outbound calling

Solution identification

Jobbeschreibung

AIA Distributors in Billings, MT is seeking a Customer Relations professional for a full-time, on-site role. You will proactively contact existing customers to obtain weekly orders and maintain strong relationships, ensuring accurate order entry and timely follow-up on needs.

The position requires outgoing communication, attention to detail, and the ability to coordinate with Purchasing, Credit, Sales Leadership, Marketing, Operations, Finance, and Senior Leadership to deliver exceptional