Customer Relations Specialist — Growth & Retention

Michael Hillman - State Farm Agent; Cumming (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Michael Hillman - State Farm Agent in Cumming, Georgia, is seeking a Customer Relations Representative to generate exceptional customer experiences. This role involves managing customer inquiries, maintaining records, and ensuring high customer satisfaction levels.

The ideal candidate will excel in communication and problem-solving, have customer service experience, and remain calm under pressure. This position offers numerous benefits, including health insurance and opportunities for advancement.

Qualifications

• Exceptional attention to detail and customer service skills.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Michael Hillman - State Farm Agent in Cumming, Georgia, is seeking a Customer Relations Representative to generate exceptional customer experiences. This role involves managing customer inquiries, maintaining records, and ensuring high customer satisfaction levels.

The ideal candidate will excel in communication and problem-solving, have customer service experience, and remain calm under pressure. This position offers numerous benefits, including health insurance and opportunities for advancement.