Customer Experience & Growth Specialist (Flexible Schedule)

Mattmedley; Rome (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

Mattmedley is looking for a Customer Relations Representative - State Farm Agent Team Member in Rome, Georgia. This role emphasizes exceptional customer service and attention to detail, ensuring a positive experience for clients and fostering internal growth opportunities.

If you are driven, empathetic, and enjoy helping others, this position is for you. Responsibilities include managing customer inquiries, maintaining records, and coordinating with various departments to ensure client satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Mattmedley is looking for a Customer Relations Representative - State Farm Agent Team Member in Rome, Georgia. This role emphasizes exceptional customer service and attention to detail, ensuring a positive experience for clients and fostering internal growth opportunities.

If you are driven, empathetic, and enjoy helping others, this position is for you. Responsibilities include managing customer inquiries, maintaining records, and coordinating with various departments to ensure client satisfaction.