Customer Relations Specialist - Growth-Focused Insurance

Bill Oswald - State Farm Agent; Belvidere (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bill Oswald - State Farm Agent in Belvidere, IL is seeking a Customer Relations Representative to deliver exceptional service and support to clients across the community.

You will handle inquiries, maintain records, and support retention efforts while collaborating with the agency team to ensure satisfaction and timely resolutions. A positive, problem-solving mindset and willingness to grow with the agency are valued.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Bilingual Spanish

Job description

Bill Oswald - State Farm Agent in Belvidere, IL is seeking a Customer Relations Representative to deliver exceptional service and support to clients across the community.

You will handle inquiries, maintain records, and support retention efforts while collaborating with the agency team to ensure satisfaction and timely resolutions. A positive, problem-solving mindset and willingness to grow with the agency are valued.