Customer Relations Specialist – Growth & Flexibility

State Farm Agent; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

James Zewe State Farm in Durham, NC is seeking a Customer Relations Representative - State Farm Agent Team Member to deliver exceptional customer experiences. You will manage inquiries, update records, and contribute to retention efforts while coordinating with other team members to satisfy community needs.

The role offers a path for internal growth within a supportive, family-focused environment and competitive compensation.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

James Zewe State Farm in Durham, NC is seeking a Customer Relations Representative - State Farm Agent Team Member to deliver exceptional customer experiences. You will manage inquiries, update records, and contribute to retention efforts while coordinating with other team members to satisfy community needs.

The role offers a path for internal growth within a supportive, family-focused environment and competitive compensation.