Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

James Zewe State Farm in Durham, NC is seeking a Customer Relations Representative - State Farm Agent Team Member to deliver exceptional customer experiences. You will manage inquiries, update records, and contribute to retention efforts while coordinating with other team members to satisfy community needs.

The role offers a path for internal growth within a supportive, family-focused environment and competitive compensation.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service experience

Job description

About Our Agency

At James Zewe State Farm, we believe work should be both rewarding and enjoyable. Our team enjoys weekly lunches, fun team-building activities, and festive holiday parties that keep our culture strong and connected. We offer monthly bonus opportunities and landmark bonuses to celebrate big wins, plus a company laptop and work phone to help you succeed. The office is always stocked with snacks, and our family-first culture ensures flexibility- because life doesn’t stop when the workday begins.

Benefits

• Health reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

With over 35 years of experience at State Farm, our team of customer-focused professionals proudly serves all of North Carolina. I'm a graduate of St. Bonaventure University and Canisius College in Buffalo, NY. My wife, Jennifer, and I have called North Carolina home for the past 12 years, and we’re proud to raise our family here.

We’re looking for outgoing, growth-driven individuals who want to be part of a supportive team with unlimited earning potential and room to grow. If you’re ready to join a workplace that values teamwork, family, and excellence, this could be the perfect place for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with James Zewe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $60,000.00 per year

My Team’s Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Durham, NC And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.