Customer Relations Specialist — Flexible Schedule & Growth

Gus Cisneros State Farm Agency; Miami (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Gus Cisneros State Farm Agency in Miami, FL seeks a Customer Relations Representative to grow our agency through client relationships and marketing of relevant products and services. The role supports daily operations and emphasizes a customer-first approach.

You will engage with customers, handle inquiries on insurance options, and help drive long-lasting relationships while collaborating with the team to deliver great service.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Client relationship management

Marketing products

Communication skills

Customer service

Needs assessment

Bilingual Spanish

Job description

Gus Cisneros State Farm Agency in Miami, FL seeks a Customer Relations Representative to grow our agency through client relationships and marketing of relevant products and services. The role supports daily operations and emphasizes a customer-first approach.

You will engage with customers, handle inquiries on insurance options, and help drive long-lasting relationships while collaborating with the team to deliver great service.