Customer Relations Specialist — Flexible Schedule & Growth

Joshua Ross - State Farm Agent; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Health insurance

Job summary

Joshua Ross - State Farm Agent is looking for a Customer Relations Representative - State Farm Agent Team Member in Charlotte, North Carolina. This role focuses on generating exceptional customer experiences and requires strong communication and problem-solving skills.

As part of the agency team, you will manage customer inquiries, assist with retention strategies, and update customer records. Ideal candidates are empathetic and motivated, with opportunities for career advancement available.

Qualifications

• Excellent communication and problem-solving skills are necessary.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Joshua Ross - State Farm Agent is looking for a Customer Relations Representative - State Farm Agent Team Member in Charlotte, North Carolina. This role focuses on generating exceptional customer experiences and requires strong communication and problem-solving skills.

As part of the agency team, you will manage customer inquiries, assist with retention strategies, and update customer records. Ideal candidates are empathetic and motivated, with opportunities for career advancement available.