Customer Relations Specialist — Flexible Schedule & Growth

John Fitell - State Farm Agent; Burlington (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Burlington, NC seeks a Customer Relations Representative - State Farm Agent Team Member. In this role, you will create exceptional customer experiences, manage inquiries, and coordinate with team members for satisfaction. Ideal candidates are customer-focused, detail-oriented, and have strong communication skills. The position offers a competitive salary, benefits, and opportunities for advancement in a supportive environment.

Qualifications

• Preferred experience in customer service, focusing on communication and problem-solving.
• Capable of handling high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

A local insurance agency in Burlington, NC seeks a Customer Relations Representative - State Farm Agent Team Member. In this role, you will create exceptional customer experiences, manage inquiries, and coordinate with team members for satisfaction. Ideal candidates are customer-focused, detail-oriented, and have strong communication skills. The position offers a competitive salary, benefits, and opportunities for advancement in a supportive environment.