Customer Relations Specialist – Flexible Schedule & Growth

Annie Kinsley - State Farm Agent; Aurora (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Annie Kinsley - State Farm Agent, located in Aurora, Illinois, is seeking a Customer Relations Representative to enhance customer experiences and support the agency's growth. This role encompasses managing inquiries, coordinating with team members, and providing exceptional service to community members.

The ideal candidate will possess strong communication skills, be customer-focused, and handle high-stress situations effectively. Opportunities for professional development and advancement are available.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Ability to handle high-stress situations

Job description

Annie Kinsley - State Farm Agent, located in Aurora, Illinois, is seeking a Customer Relations Representative to enhance customer experiences and support the agency's growth. This role encompasses managing inquiries, coordinating with team members, and providing exceptional service to community members.

The ideal candidate will possess strong communication skills, be customer-focused, and handle high-stress situations effectively. Opportunities for professional development and advancement are available.