Client Support Representative (Tu - Sa, 10:30a-7pm) Eurofins ReservoirsBuiltEnvironment Testing, Arvada, CO

Eurofins; Arvada (CO); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Eurofins Built Environment Testing in Arvada, CO is seeking a Client Support Representative to manage sample intake and client communications in the laboratory setting. You will sign in and verify samples, update the Tracker LIMS with project details, assist walk-in clients, and collaborate with lab staff to resolve issues, ensuring accurate documentation and smooth client interactions.

This position offers steady hours, a supportive team, and opportunities to streamline processes and improve

Formación

• High school diploma or equivalent.
• 2+ years of customer service experience preferred.
• Professional English proficiency in reading, writing, and speaking.
• Excellent written and verbal communication skills.
• Problem-solving ability and solutions-oriented mindset.
• Computer literacy with Office suite, Adobe PDF, and CRM systems.

Responsabilidades

• Manage inbound and outbound client communications via phone and email promptly.
• Sign in, verify, and organize laboratory samples using Chain of Custody documentation.
• Update client and project information in the Tracker LIMS system.
• Assist walk-in clients with sample submission and service information.
• Collaborate with laboratory staff to resolve client issues and concerns.

Conocimientos

Customer service

Communication skills

English proficiency

Problem-solving

CRM systems

Office suite

Educación

High school diploma or equivalent

Herramientas

Tracker LIMS

Microsoft Office

Adobe PDF

CRM systems

Descripción del empleo

Eurofins Built Environment Testing seeks a Client Support Representative to manage sample intake and client communications in their Arvada laboratory. The role involves coordinating between clients and lab personnel through phone, email, and in-person interactions while maintaining accurate sample documentation.

Responsibilities

• Manage inbound and outbound client communications via phone and email promptly
• Sign in, verify, and organize laboratory samples using Chain of Custody documentation
• Update client and project information in the Tracker LIMS system
• Assist walk-in clients with sample submission and service information
• Collaborate with laboratory staff to resolve client issues and concerns

Requirements

• High school diploma or equivalent
• Two or more years of customer service experience preferred
• Professional English proficiency in reading, writing, and speaking
• Computer literacy with Office suite, Adobe PDF, and CRM systems
• Excellent written and verbal communication skills
• Problem-solving ability and solutions-oriented mindset

Compensation: $20.00 - $22.00 per hour