Service Center Coordinator - Eurofins Built Environment Testing East - New York, NY

Eurofins Environment Testing (USA); New York (NY); On-site; USD 31,822 - 45,323; Full time

Benefits offered by this job

401(k) with company match

Paid holidays

Paid time off

Medical, life, and disability insurance

Dental and vision options

Job summary

A leading service testing company in New York, NY, is seeking a Service Center Coordinator to manage day-to-day operations and ensure client satisfaction. The ideal candidate will have an Associate’s degree and 3-5 years of customer service experience. Responsibilities include coordinating sample intake and shipping, maintaining supplies, and supporting sales efforts. The role offers a full-time schedule with comprehensive benefits and a pay rate of $28/hr.

Qualifications

• 3-5 years of customer service experience with a service company.
• Proficiency in Laboratory Information Management System (LIMS).
• Ability to follow up with inbound leads and maintain account details.

Responsibilities

• Coordinate the day-to-day operations of the service center.
• Act as a liaison between the laboratory and local clients.
• Maintain an organized workspace and adequate inventory of supplies.
• Demonstrate and promote the company vision.
• Receive and ship customer samples.

Skills

Communication skills

Organizational skills

Problem-solving skills

Multi-tasking

Sales experience

Education

Associate’s in Business or Life Sciences

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable.

Job Description

Service Center Coordinator serves as the service center main point of contact responsible for coordinating the day-to-day operations of the service center, ensuring that clients receive high quality service and the service center runs efficiently and effectively for the Eurofins Built Environment Testing N.E. Region territory as defined.

The Service Center Coordinator (SCC) acts as a liaison between the laboratory and the local client base. The SCC will receive and ship customer samples to the designated laboratory via local Eurofins Environment Testing courier and overnight shipping couriers. In some cases, the SCC employee(s) will log samples into the LIMS prior to shipment or delivery to a local testing facility for testing where the sample holding time is short. Additionally, the SCC employee may need to set up projects in the LIMS and perform some routine Project Manager duties.

Essential Duties and Responsibilities

• Intake of samples: Meet client at drop off lobby and prepare samples (label and pack) for pickup from lab courier.
• Maintain adequate inventory of supplies including coolers, sample containers, bubble wrap, document pouches and shipping labels.
• Maintain a neat and organized workspace.
• Pack or repack shipping kits to ship to designated laboratory location(s).
• Login or receive samples in LIMS system to ensure short hold time methods are processed promptly.
• Have knowledge of method requirements such as holding times and bottle requirements‑preservatives.
• Build and develop localized relationships with customers.
• Receipt and acknowledgment of client samples when dropped off or delivered.

Additional Duties – Inside Sales Support

• Demonstrate and promote the company vision.
• Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operations.
• Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity.
• Identify new opportunities and customers and maintain order frequency through phone and email.
• Follow‑up with inbound leads daily and develop a working knowledge of accounts.
• Utilize CRM software with existing and future customers; maintain pertinent account details and record each customer contact.
• Maintain CRM database of prospective clients and opportunities.
• Call potential clients by introducing lab services and keeping a well‑documented pipeline from these calls.

Qualifications

• Basic Minimum Qualifications (BMQ)
• Education: Associate’s in Business or Life Sciences.
• Experience: Minimum 3 – 5 years customer service experience with a service company.
• Ability and/or Skills (BMQ)
• Excellent communication, organizational, and problem‑solving skills.
• Ability to multi‑task in a fast‑paced environment.
• Sales experience related to cold calls and quote preparation.
• Operational/scheduling skills a plus.

Requirements

• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Professional working proficiency in English is required, including the ability to read, write and speak in English.

Position is full‑time, Monday – Friday 10:00 am – 6:00 pm. Candidates currently living within a commutable distance of New York, NY (Manhattan) are encouraged to apply.

Pay rate: $28 /hr. Eurofins Environment Testing (USA) provides a compensation range for informational purposes; the actual base salary may vary based on relevant experience and skill set.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer comprehensive benefits including medical, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

Development Opportunities

Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

EEO Statement

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination based on gender identity, race, nationality, age, religion, sexual orientation, disability, and other protected characteristics.