Customer Relations Specialist - Accounts Receivable

Genuine Parts Co; Duluth (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Genuine Parts Co. is seeking a Customer Relations Specialist – Accounts Receivable to manage a portfolio of past-due customer accounts.

You will initiate outbound collection calls, respond to inquiries, and collaborate with Sales, Credit, and Operations to resolve disputes while upholding collections policies. Ideal candidates have 2+ years in AR collections, strong PeopleSoft and MS Office skills, and excellent communication.

Qualifications

• 2+ years of experience in collections or accounts receivable environment.
• High School diploma or equivalent required.
• Strong working knowledge of PeopleSoft and Microsoft Office.
• Experience with ticketing/workflow systems (ServiceNow).
• Proficiency with 10-key and accounting systems.
• Excellent communication and relationship-building skills.

Responsibilities

• Make outbound collection calls to customers based on assigned account portfolio.
• Negotiate payment arrangements per collection policies.
• Maintain accurate documentation of all communications in the system.
• Monitor aging reports and prioritize accounts to meet targets.
• Escalate complex issues to leadership or Legal as needed.
• Collaborate with Sales, Customer Service, Credit, and Operations to resolve disputes.

Skills

10-key

PeopleSoft

Microsoft Office

Communication Skills

Conflict Resolution

Negotiation Skills

Time Management

Multitasking

Detail Oriented

Customer Service

Cross-Functional

Billing

Accounts Receivable

Education

High School diploma

Tools

ServiceNow

Peoplesoft

Job description

Job Summary The Customer Relations Specialist - Accounts Receivable is responsible for managing a portfolio of customer accounts with past-due balances and supporting collection-related inquiries. This role initiates outbound collection efforts, responds to inbound customer communications, and collaborates cross-functionally to resolve billing disputes and payment issues. The position directly contributes to reducing aged receivables, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. The Specialist is expected to meet established performance metrics related to call activity, account resolution, and aging targets.

• Make outbound collection calls to customers based on assigned account portfolio .
• Determine root causes of past-due balances and negotiate appropriate payment arrangements in accordance with established collection policies .
• Maintain accurate and timely documentation of all customer communications within the system of record.
• Monitor aging reports and prioritize accounts to achieve departmental collection targets.
• Identify uncollectible accounts and coordinate transfer to Legal for further action .
• Identify accounts that may qualify for year-end bad debt write-off consideration .
• Respond to inbound customer calls and emails regarding past-due accounts .
• Provide invoice copies, account statements, and payment details as requested .
• Support overall Solutions Center call volume while delivering professional and timely customer service .
• Initiate and respond to ServiceNow tickets for detailed or escalated customer requests .
• Partner with Sales, Customer Service, Credit, and Operations teams to resolve disputes and payment discrepancies.
• Escalate complex account issues to leadership or Legal as appropriate.
• Communicate account trends or recurring issues that may impact credit risk or customer satisfaction .
• Ensure adherence to company credit policies and internal control procedures.
• Maintain audit-ready documentation of collection activity.
• Handle sensitive financial information with integrity and confidentiality.
• Meet or exceed monthly collection activity and resolution targets.
• Maintain assigned portfolio aging metrics within defined thresholds.
• Demonstrate consistent follow-up and timely account resolution.
• Perform other duties as assigned to support departmental and organizational objectives.
• Minimum of 2+ years of experience in a collections or accounts receivable environment .
• High School diploma or equivalent required .
• Strong working knowledge of PeopleSoft .
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with ticketing or workflow systems (e.g., ServiceNow) .
• Ability to efficiently use 10-key and accounting systems.
• Excellent communication and relationship-building skills .
• Strong conflict resolution and negotiation skills .
• Customer-service focused mindset with the ability to maintain professionalism in challenging customer situations.
• Ability to manage multiple tasks concurrently in a high-volume environment .
• Strong organizational skills; results-driven and self-motivated with exceptional attention to detail.
• Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs and manager approval.
• Prolonged sitting (7-8 hours daily) with frequent computer and 10-key use.
• Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.
• Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.
• Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.
• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Skills

10-key (Tenkey) Numeric Keypad, Accounting Software, Accounts Receivable, Billing, Call Volume, Cash Flow, Communication Skills, Conflict Resolution, Credit Risk, Credit and Collections, Cross-Functional, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Financial Trend Analysis, Genetics, High School Diploma, Leadership, Legal, Loan Structuring, Maintain Compliance, Metrics, Microsoft Office, Military, Multitasking, Negotiation Skills, Organizational Skills, Partner Sales, Past Due Accounts, Peoplesoft, Performance Metrics, Policy Development, Reconciliation, Root Cause Analysis, Sales Management, ServiceNow, Telephone Skills, Time Management undefined: Genuine Parts Co Today Genuine Parts Company (GPC) is a service organization engaged in the distribution of:

• Automotive Replacement Parts
• Industrial Replacement Parts and Materials
• Business Products The Company has a distribution network of over 3,100 operations located throughout the United States, Canada, Mexico, the Caribbean, Australia, New Zealand, China, and Southeast Asia. In addition, the Company expanded its global network into Europe with its 2017 acquisition of Alliance Automotive Group. Company Size: 1,500 to 1,999 employees Industry: Automotive and Parts Mfg undefined: 0