Customer Relations Specialist

Compass Health Network; Jefferson City (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Front Office Support

Job summary

Compass Health Network is seeking a Customer Relations Specialist in Jefferson City, MO. You will greet patients, manage check-in/out, verify insurance and demographics, and collect co-pays in a busy front office.

You'll answer phones, assist with scheduling, handle paperwork, and maintain a welcoming environment across clinic sites while protecting patient confidentiality under HIPAA guidelines. Travel to nearby clinics as required and be a positive team player in a fast-paced integrated care

Qualifications

• One year of customer service experience is required.
• High School Diploma or GED preferred.
• Valid driver's license and agency minimum auto coverage required.
• Ability to use basic computer applications and enter data into records.

Responsibilities

• Greet patients and provide courteous service at every visit.
• Manage check-in/check-out and verify demographics and insurance.
• Collect co-pays and complete necessary paperwork.
• Answer phones and assist with scheduling.
• Keep front office and waiting areas clean and welcoming.
• Enter data into the electronic health record (EHR) system.
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Customer service experience

Communication

Organizational skills

Data entry

Education

High School Diploma or GED

Job description

Customer Relations Specialist

Department: Front Office Support

Employment Type: Full Time

Location: Jefferson City - Dupont Circle

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: M-F 8a-5p

Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed